Refund Policy

This Refund Policy applies to all paid digital products sold by PM-Talks, including premium articles, article bundles, downloadable project management templates, and any future digital resources offered on pm-talks.com.

Because our products are digital and provide immediate access, premium content and downloadable templates are, as a general rule, non-refundable once accessed or downloaded.

By completing your purchase, you expressly acknowledge that you receive immediate access to the digital content and, where applicable under EU consumer law, you agree that this immediate access results in the loss of your statutory right of withdrawal for that content.

We want you to be able to enjoy what you paid for. We will issue a refund if a technical issue on our side prevents you from accessing or using your purchase and we are unable to resolve it within a reasonable time. Examples include:

• Purchased premium content that cannot be unlocked on your account despite a successful payment.
• A template file that is corrupted, missing, or cannot be downloaded due to a defect on our platform.
• A duplicate charge for the same purchase.

In these cases, please contact us first so we can try to fix the issue. If we cannot, we will refund the affected purchase in full.

Accidental or duplicate purchases may be reviewed on a case-by-case basis. If you believe you were charged in error — for example, you purchased the wrong item or were charged twice — please contact us within 14 days of the purchase date.

Where the content has not been meaningfully accessed or downloaded, we will generally issue a refund at our discretion.

Refunds will generally not be granted in situations such as:

• You changed your mind after accessing or downloading the content.
• You no longer need the template or article.
• The content did not meet subjective expectations, where it substantially matches its description on the Site.
• Your device, software, or environment is not compatible with a template that was described accurately at the time of purchase.

To request a refund, please email pm-talks@outlook.com from the email address associated with your PM-Talks account and include:

• Your full name.
• The email address on your account.
• The order reference or approximate date of purchase.
• A short description of the issue and, if applicable, screenshots.

We aim to respond within 5 business days. Approved refunds are processed by Paddle, which acts as Merchant of Record, and are typically credited back to your original payment method within 5–10 business days, depending on your bank or card issuer.

Nothing in this policy affects any statutory rights you have as a consumer under applicable law, including under EU consumer protection legislation.

We may update this Refund Policy from time to time. The policy in force at the time of your purchase applies to that purchase.

The “Last updated” date above always reflects the current version.

For any refund-related question, please contact us at pm-talks@outlook.com.